Dealing with difficult behaviour – DVD set

Our latest training set is now available in DVD with a photocopiable workbook for multiple uses. Use it for induction, CNE points (6 points) or to upskill your staff.

Topics include:


1. Working with difficult behaviour

2. Case Study: Beatrice

3. What is behaviour?

4. What motivates human behaviour?

5. Needs-based problem solving

6. Communication


7. Scheduled visiting

8. Assertive responses

9. Limit setting

10.Behavioural consequences

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